User Rights and Protections
Last Updated: February 10, 2026
At PosterFree.net, we believe in transparency and fair treatment of all users. This document outlines your rights as a customer and the protections we provide to ensure a positive experience.
Your Rights as a Customer
Right to Quality Service
You have the right to:
- Access high-quality design resources that match their descriptions
- Download files in the formats advertised
- Receive resources that work with standard design software
- Experience reliable platform uptime and functionality
- Access customer support during business hours
Right to Privacy
Your personal information is protected. You have the right to:
- Know what data we collect and why
- Request a copy of your personal data
- Request correction of inaccurate information
- Request deletion of your account and data
- Opt out of marketing communications
- Understand how your data is secured
See our Privacy Policy for complete details.
Right to Fair Pricing
We commit to:
- Transparent pricing with no hidden fees
- Clear description of what each membership tier includes
- No automatic renewals or surprise charges
- Advance notice of any price changes (existing members honored at original price)
- Competitive pricing compared to industry alternatives
Right to Access
During your active membership, you have the right to:
- Unlimited downloads from our resource library
- Access to all resources regardless of membership tier (unless specifically labeled premium)
- Download resources on any device with internet access
- Re-download resources you previously obtained
- Access member-only features and updates
Right to Use Resources
Resources you download come with:
- Full commercial use rights (see License Agreement)
- Ability to modify and adapt to your needs
- No attribution requirements
- Lifetime usage rights even after membership expires
- Freedom to use in unlimited projects
Consumer Protection Guarantees
14-Day Satisfaction Guarantee
We stand behind our service with a 14-day satisfaction guarantee. If you are not happy with your membership within the first 14 days, request a full refund with no questions asked.
File Quality Assurance
Every resource undergoes quality checks. If you download a file that is:
- Corrupted or cannot be opened
- Missing advertised elements
- Fundamentally different from preview
- Contains errors that prevent use
We will provide a replacement or refund at your choice.
No Automatic Renewals
Unlike many competitors, we do not use automatic renewal. Your membership expires at the end of your chosen period without charging your payment method. You maintain complete control.
Data Protection Rights (GDPR Compliant)
Under GDPR and international privacy standards, you have:
Right to Be Informed
Clear information about data collection and usage (see Privacy Policy)
Right of Access
Request a copy of all personal data we hold about you
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your data (right to be forgotten)
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Receive your data in a portable format
Right to Object
Object to certain types of data processing
Rights Related to Automated Decision Making
We do not use automated decision making or profiling
How to Exercise Your Rights
To Request Data Access or Deletion:
- Email info@poster.vn with subject “Data Request”
- Provide your account email for verification
- Specify what you need (access, correction, deletion)
- We will respond within 30 days
To Opt Out of Marketing:
Click unsubscribe in any marketing email or contact support to remove you from all marketing communications.
To Update Account Information:
Log into your account and update details in your profile, or contact support for assistance.
Customer Support Rights
You have the right to:
- Receive responses to support inquiries within 24 hours (business days)
- Speak with a human, not just automated responses
- Escalate issues to management if unsatisfied
- Receive help in English or Vietnamese
- Get technical assistance with downloading or using resources
Fair Treatment Protections
Non-Discrimination
We do not discriminate based on:
- Location or nationality
- Language or cultural background
- Size of business (freelancers treated same as agencies)
- Technical skill level
- Frequency of use
Account Integrity
Your account will not be terminated without cause. Valid reasons for termination include:
- Violation of license terms (redistributing files)
- Fraud or payment disputes
- Abuse of platform or support team
- Multiple accounts to circumvent limits
You will receive warning before termination unless illegal activity is involved.
Dispute Resolution
If you have a complaint or dispute:
- Contact Support: Email detailed explanation of issue
- Response: We will respond within 24 hours
- Resolution Attempt: We will work to find fair solution
- Escalation: Request management review if unsatisfied
- Final Review: Senior management will conduct final review
We are committed to fair and reasonable resolutions.
Intellectual Property Rights
Your Ownership
You retain full copyright to work you create using our resources. We claim no ownership of your finished projects.
Our Protection
PosterFree.net resources remain our intellectual property. Using them according to our license is your right; redistributing raw files is not permitted.
Payment Rights
You have the right to:
- Secure payment processing through trusted providers (PayPal)
- Clear invoices and receipts for all transactions
- Payment methods that comply with international standards
- Refunds processed to original payment method
- No storage of full credit card details on our servers
Accessibility Rights
We strive to make PosterFree.net accessible to all users:
- Website designed to work with screen readers
- Mobile-friendly interface
- Clear navigation and search
- Multiple format options for resources
- Support for users with varying technical abilities
Updates and Changes
If we update user rights or policies:
- You will be notified via email
- Changes will be posted with new date
- Significant changes will include explanation
- You can object or terminate membership if you disagree
Legal Jurisdiction
These rights are governed by:
- Vietnamese consumer protection laws
- International e-commerce standards
- GDPR for European users
- General principles of fair business practices
How We Protect Your Rights
We actively protect your rights through:
- Secure data encryption
- Regular security audits
- Staff training on privacy and customer service
- Transparent policies and terms
- Responsive support team
- Commitment to fair business practices
Questions About Your Rights
If you have questions about your rights or need assistance exercising them:
- Email: info@poster.vn
- Subject: “User Rights Inquiry”
- Response Time: Within 24 hours
We are here to ensure you have a positive, secure, and fair experience at PosterFree.net.
