Refund and Warranty Policy

Refund and Warranty Policy

Last Updated: February 10, 2026

At PosterFree.net, we stand behind the quality of our design resources and membership services. This policy outlines our refund and warranty terms to ensure transparency and protect your rights as a customer.

Our Commitment to Quality

Every resource in our library undergoes quality checks before being published. We ensure files are properly formatted, layers are organized in PSD files, and vectors are clean and scalable. If you encounter a technical issue with any resource, we are here to help.

Refund Eligibility

You Are Eligible for a Refund If:

  • Technical Issues: Downloaded files are corrupted, cannot be opened, or are fundamentally different from what was advertised.
  • Service Not Delivered: You purchased a membership but cannot access your account or download resources due to technical problems on our end.
  • Duplicate Purchase: You accidentally purchased the same membership twice.
  • Dissatisfaction Within 14 Days: You are not satisfied with your membership within the first 14 days of purchase.

Refunds Are NOT Available For:

  • Change of mind after 14 days from purchase date
  • Inability to use files due to lack of required software (Adobe Photoshop, Illustrator, etc.)
  • Subjective dissatisfaction with design style or aesthetics
  • Files that were successfully downloaded and used in projects
  • Expired memberships (you must request refund before expiration)

Refund Request Process

  1. Contact Support: Email us at info@poster.vn with:
    • Your order number or transaction ID
    • Email address used for purchase
    • Detailed explanation of the issue
    • Screenshots if applicable
  2. Review Period: We will review your request within 2 business days.
  3. Resolution: If approved, refund will be processed within 5-7 business days to your original payment method.
  4. Confirmation: You will receive email confirmation once refund is initiated.

Warranty Terms

File Quality Warranty

We warrant that all downloadable resources are:

  • Free from viruses and malware
  • Properly formatted and openable in standard design software
  • As described in the resource listing
  • Suitable for commercial use as stated in our license agreement

Service Uptime Warranty

We strive to maintain 99.5% uptime for our platform. While we cannot guarantee zero downtime due to maintenance or unforeseen technical issues, we commit to:

  • Promptly addressing service interruptions
  • Providing advance notice for scheduled maintenance when possible
  • Extending membership duration if significant downtime occurs during your active period

License and Usage Warranty

We warrant that resources in our library are properly licensed for distribution and commercial use. However, we recommend reviewing our License Agreement for complete terms regarding how you may use downloaded resources.

If you receive a copyright claim regarding a resource downloaded from PosterFree.net:

  1. Contact us immediately with details of the claim
  2. We will investigate and provide documentation of our licensing rights
  3. If the claim is valid, we will remove the resource and offer appropriate compensation

Membership Cancellation

Unlike many competitors, we do not use automatic renewal. Your membership expires at the end of your chosen period without any automatic charges. You are always in control.

If you wish to cancel before your membership expires:

  • Contact support with your cancellation request
  • Unused portion of your membership may be refunded at our discretion
  • Refund amount will be calculated based on remaining time and usage

Exceptions and Special Cases

Force Majeure

We are not liable for inability to provide services due to circumstances beyond our control including natural disasters, government actions, internet service disruptions, or other force majeure events.

Third-Party Payment Issues

For payment-related issues through PayPal or other payment processors, you may need to contact them directly. We will assist with documentation as needed.

Dispute Resolution

If you are not satisfied with our refund decision:

  1. Request escalation to management
  2. Provide additional information or documentation
  3. We will conduct a secondary review within 3 business days

We are committed to fair and reasonable solutions for all customers.

Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new “Last Updated” date. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

For refund requests, warranty claims, or questions about this policy:

  • Email: info@poster.vn
  • Support: Available Monday – Friday, 9 AM – 6 PM (GMT+7)
  • Response Time: Within 24 hours during business days

We value your trust and will work diligently to resolve any issues you may encounter.